Omni channel is a customer service approach that aims to provide customers with a seamless and consistent experience across multiple channels of communication, such as online, mobile, social media, and in-person. In the financial technology (fintech) industry, omni channel can be used to provide financial services and support to customers through a variety of channels, such as a mobile app, online banking platform, or physical branches.

The goal of omni channel in fintech is to make it easy for customers to access financial services and support whenever and wherever they need it. This can include things like checking account balances, making payments, and getting help with account issues. By providing a consistent experience across multiple channels, fintech companies can improve customer satisfaction and loyalty, as well as streamline their own operations.

Some examples of omni channel in fintech might include a mobile banking app that allows customers to check their account balances, pay bills, and send money to other people, as well as a customer service chatbot that can answer common questions and help customers resolve issues through a messaging platform. Overall, omni channel can help fintech companies provide a more convenient and efficient experience for their customers.